Order Processing, Shipping and Returns Policy

Effective for all in-store and online purchases

At the HEALTH HUT, your satisfaction and well-being are our top priorities. As a family-owned holistic nutritional wellness store with nearly five decades of service, we take great care in the products we carry and stand behind their quality. We ask that you read this policy carefully before making a purchase, as it applies to all online, phone, and in-store purchases. The sections below describe our standard policy for shipped orders. Please note, in-store and phone order purchases follow different terms and are noted separately. If you have any questions about this policy or need assistance, please don't hesitate to reach out to us.

Hours: Monday – Friday 10am to 6pm, Saturdays 10 to 5pm, Closed Sundays
Store: 817-581-7180
Email: info@TheHealthHut.com


Order Processing, Shipping Terms and Damaged Items

Order Processing

Orders of in-stock items are typically processed within 24 Hours during standard business days (Monday – Friday). You will receive a shipping confirmation with tracking information once your order has processed. Should you not receive your order within the timeframe provided, it is the customer's responsibility to notify us within One Week from the scheduled delivery date. Please Note, the HEALTH HUT is not responsible for delays caused by carriers, packages lost in transit or circumstances beyond our control.

Order Online, Pickup In-Store: If you choose in-store pickup at checkout, your order is typically processed and ready within 24 Hours during standard business days (Monday – Friday). You will receive a notification once your order is ready for pickup. Pickup orders are held for 7 days from that notification; orders not picked up within 7 days are subject to cancellation.


Shipping Rates

  • For Orders Under $75.00 (amount is prior to tax & any applicable discounts at checkout): standard shipping of $7.95 via UPS Ground Saver (2-7 business days)
  • Orders of $75.00 or Greater (amount is prior to tax & any applicable discounts at checkout): FREE standard shipping via UPS Ground Saver (2-7 business days)
  • For Expedited Shipping: Please contact us via phone for options & rates
  • Oversized or Heavy Items: An additional shipping surcharge will be applied and displayed at checkout. We will always notify you of any additional charges before your order is finalized.
  • Order Online, Pickup In-Store: No shipping charges apply.


Heat-Sensitive Products

Certain products, including probiotics, supplements, topicals, and other heat-sensitive items, may be affected by temperature during shipping. We take care in packaging these items, however we cannot guarantee product integrity once in transit, particularly during warm weather months. We recommend considering this when placing orders for heat-sensitive items.

In-Store and Phone Order Purchases: This notice applies only to shipped items.


Damaged or Incorrect Items

Should your order arrive damaged or you receive the wrong item, you must notify us within 48 hours of delivery. Claims submitted after 48 hours or without the required documentation may not be eligible for replacement or refund. To process your claim, please email us at info@TheHealthHut.com and provide the following:

  • First and Last Name
  • Order Number
  • Reason for Return – Please be specific
  • Desired Outcome – Refund or Replacement
  • Clear photo(s) of the damaged product
  • Photo of the original shipping packaging
  • Photo showing the lot number on the product
  • Photo showing the expiration date on the product

Should you have a problem submitting the above and need further assistance, please contact us at 817-581-7180, during normal business hours.

We will respond to your request with further instructions within 48 business hours. Typical replacements or refunds are processed within 5-7 business days from date of approval.

In-Store and Phone Order Purchases: The 48-hour notification window and photo documentation above apply only to shipped items. If an item purchased in-store or by phone is damaged or incorrect, simply bring it back within the 30-day window, with receipt, and our staff will inspect it in person.


Eligible Returns and Refunds

Return Window

Returns are accepted within 30 days from your delivery confirmation date. Requests made after 30 days will not be eligible.

In-Store and Phone Order Purchases: For items purchased in-store or by phone, the 30-day return window is counted from your purchase/receipt date rather than a delivery confirmation date.


Eligibility of Returned Items

All returned items must be unopened, in their original packaging and condition. Due to health, safety, and product integrity concerns, we are unable to accept returns on opened or partially used products under any circumstances.


Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

  • Opened or used products of any kind
  • Perishable items – Also noted on applicable products under their individual product descriptions
  • Probiotics, Fatty Acids (Omega 3/6/9, etc.) and other heat-sensitive supplements – Also noted on applicable products under their individual product descriptions
  • Items without original packaging
  • Special orders

In-Store and Phone Order Purchases: With the exception of special orders, items listed above may be eligible for return at staff discretion within our 30-day return window (see Return Window above) when purchased in-store or by phone, or picked up in-store, provided they are unopened and in their original packaging. No RMA is required, and no restocking fee applies. Approved in-store and phone order returns are issued as store credit only -see Refunds below. Special orders remain final sale under all circumstances.


Return Merchandise Authorization (RMA)

All eligible online returns require prior authorization. Returns shipped back without an approved RMA will not be accepted and will be returned to the sender at their expense. Please submit your request by contacting us at info@TheHealthHut.com and provide the following:

  • First and Last Name
  • Order Number
  • Reason For Return - Please be specific

Once received and approved, we will issue the RMA number, as well as a ship to address. It is the customer's responsibility to return the product in its original condition and highly advised, that the sender select shipping with tracking and appropriate insurance coverage.

In-Store and Phone Order Purchases: No RMA is required, and you do not need to contact us before visiting. Simply bring the item and your original receipt to our Bedford store within 30 days of purchase; a staff member will inspect the item and determine return eligibility on site.


Refunds

Once your approved return is received and inspected, approved refunds will be issued to your original payment method, less any original shipping charges paid, plus a restocking fee of $5.00. For those who received free shipping, approved refunds will be issued to your original payment method, less a restocking fee of $12.95. Refunds are typically processed within 5–7 business days of receiving the returned item.

In-Store and Phone Order Purchases: Approved in-store and phone order returns are issued as store credit only, added to your account for immediate use or on a future purchase. We do not issue cash refunds or credit back to a card for in-store or phone order purchases. No restocking fee applies. Returns must be approved within 30 days of your original purchase date.


The HEALTH HUT reserves the right to update or modify this policy at any time. The most current version will always be available on our website. Continued use of our website or store constitutes acceptance of the current policy.